You need to instruct your user to open up ports on their router, or at the very least allow remote router configuration (this is dangerous so beware, once they open up router to the internet you should log in and make sure all IP's except your home/work ip is masked). If the computer is behind a router it becomes a little more complicated. screen has some useful pedagogical features, since all users logged into the same screen session see the same terminal, you can use (and I have done this) screen as a very productive tool to teach a remote user how to use and operate the terminal. If the computer is exposed to the internet, you can simply ssh into the computer to perform all administrative tasks, ssh also does X forwarding although it is pretty sluggish, I prefer NX for remote desktop/X forwarding situations. If you need to administrate the computer (as opposed to assist user issues) then there are several more powerful options.
Depending on how teamviewer is set up, they might need to open a port for it in their router/firewall. There are several issues that need addressing.Īre the other computers behind a national or local firewall?ĭo the other computers have a globally addressable IP?Īre there several computers on the same local (home) network behind a router?īy far the easiest way for both you and your users will probably be some sort of remote assistance program like team viewer.
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